User Acceptance Testing (UAT)

1 min read

by George Wilson on 16th February 2023

A step-by-step guide to User Acceptance Testing. 8. Triage

Triage test results

Whilst a full-time quality assurance team may correctly identify and raise defects, it is often preferred with users testing to distinguish between their issues raised and defects of the system, combined with a triage process to determine which issues should be promoted to defects.

Triaging results can avoid swamping development teams with incorrect or duplicated defect reports, making it easy for users to report what they find. Good evidence and audit trails of the test result are needed to be effective, and this requires complying and easy-to-use capture technology.

Things to consider

  • Review feedback and issue reports.
  • Examine the collected evidence.
  • Update the  central system with the new issue status
  • Document and communicate defects to the product team.
  • Ensure the central system is updated.
  • Provide a feedback loop to users of issue status.

As with any testing process, not all phases need to be implemented within every project, but each should be considered to achieve the best possible outcome. 

One place to capture/manage/automate all of your testing. All of your testing, one platform. Find out more

We are covering the whole approach to UAT in a step-by-step guide.  You can read the next part, Review and Manage, or any of the other sections here:





Preparation & Initiation

Detailed plan



Review and manage




Our  UAT solution makes testing faster and easier for users and managers alike. Build, test, capture and manage your tests all in one place. Reduce effort by 60% in minutes.

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