What is User Acceptance Testing?
User Acceptance Testing (UAT) is the final stage of software testing, where business users verify that a system works as expected before it goes live. It is your last line of defence against changes that could disrupt critical business processes.
With cloud ERP vendors pushing updates monthly, UAT cycles are more frequent than ever. Teams face the same resource constraints with less time to test, and a higher cost when something goes wrong.
Why UAT is harder than it used to be
Cloud ERP has changed the testing landscape, and traditional UAT approaches are struggling to keep up.
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Resource-heavy and time-consuming
UAT relies on business users who already have full-time jobs. Getting the right people to test at the right time — without disrupting their day — is one of the biggest barriers to effective UAT.
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Keeping pace with cloud ERP updates
Cloud ERP has dramatically increased the frequency of updates, leaving teams less time to test thoroughly before changes go live.
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Lack of visibility and control
Without a single system to manage UAT, testing is spread across spreadsheets, emails and screenshots, making it almost impossible to track progress, manage defects and demonstrate that testing has taken place.
UAT built for the pace of modern ERP
Our platform gives your team everything they need to test with confidence, without the complexity.
Automate the part that isn’t really UAT
Most of what teams treat as UAT is actually regression testing. Our platform automates it, so your business users only test what’s genuinely new.
Feedback that captures itself
Every step is recorded automatically and testers annotate on-screen. You’ll never have to ask what a user’s feedback meant again.
Results that become training guides
Export any test as a Word document, PDF or animated guide: documentation as a natural by-product of testing.
Everything you need for effective UAT
From test creation and resource management through to defect tracking and sign-off, it’s all in one place.
Multi-application process recording
Capture tests across multiple applications in a single test run.
Automated feedback capture
Test results recorded automatically, with no manual effort from business users.
Issue triage and defect management
Identify, prioritise and fix issues from one central dashboard.
Instant training guides
Turn completed tests into illustrated guides or animated walkthroughs automatically.
The solution works seamlessly to help us provide the documentation we need and the visibility and management of our UAT process.
Are you looking to dramatically improve your UAT process?
Our ultimate guide covers everything you need to take your User Acceptance Testing to the next level.
Learn how to minimise change disruption and accelerate issue resolution to ensure successful software implementation and business outcomes.
User Acceptance Testing FAQs
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What is User Acceptance Testing (UAT)?
User Acceptance Testing is the process of verifying that software meets the requirements of its users before it goes live. Business users test the system in a real-world environment, checking functionality, usability and performance, to identify any issues before deployment. It’s a critical final step that ensures software is ready for the people who rely on it every day.
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Who should prepare test cases for users doing UAT?
Anyone preparing test cases needs a strong understanding of your business processes, otherwise the tests won’t reflect how users actually work. If that knowledge doesn’t exist in your team, the best approach is to document processes by recording what users do day to day. Once captured, users should review and confirm the test cases are accurate and complete.
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Why do we need to do UAT when the IT team or vendor has already tested the software?
IT and vendor testing focuses on whether an application works functionally, does this button work, does that menu display correctly. UAT asks a different question: can your team actually do their job with this software? That perspective often reveals issues that functional testing misses entirely, helping you avoid releasing software that looks fine but disrupts real business processes.
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How can we make UAT easier for business users?
Anything that reduces effort without compromising the quality of the test is worth doing. Look at how users give feedback — can any of it be captured automatically? Can you make feedback more consistent and easier to interpret? The closer the UAT experience is to doing their actual job, the more engaged and effective your business users will be.
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Is it better to get temporary staff in to do UAT, or cover users' jobs while they test?
UAT can only be done effectively by the people who know your business processes, temporary staff simply don’t have that knowledge. If you need additional resource to keep things moving while users are testing, use temporary staff to cover their day jobs rather than the testing itself.
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Can UAT be automated?
Partially. Much of what teams treat as UAT is technically regression testing, checking that existing functionality still works after a change. This can be automated. But genuine UAT, where a human verifies they can do their job with the updated software, still requires human involvement. The right platform can make that human element faster and smoother, reducing the overall time and effort involved.
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