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Salesforce is one of the most popular and successful cloud-delivered business solutions currently available. This application’s nature, and its deployment style through force.com, are often heavily customized through code and configuration. No matter if only one Org is used or multiple, the validation of this vital business continuity system predominantly must be tackled by business users and non-technical staff.
Coupled with its notoriously challenging environment to automate, due to the ever-shifting landscape of objects and forms, this has been outside the remit of most in-house business user testing teams without technical knowledge.
Original Software’s Salesforce Testing Tools are designed to simplify Salesforce implementation and management, however, customized the application.
This established US-based nonprofit organization and charity needed an integrated testing solution for their heavily customized version of SalesForce and web portal. There was very little control and visibility over what had been done, and managing the UAT process was both time-consuming and difficult.
With the solutions from Original Software, the key resources saved significant time by having the necessary KPIs and information at their fingertips. What used to take days, with lots of phone calls and requested updates, was now instantaneous.
Although only using simple automation initially, this enabled a much greater coverage of the basic business test cases to ensure that the number of defects found in live dropped significantly.
After all, it is the users’ system; that is why we dropped the legacy system at great expense. They should test it; we simply provide the platform!
There is often a mixed attitude from IT teams to this subject. It can vary from IT teams doing some testing to IT doing zero testing and leaving the responsibility solely with the real users.
There is often a mixed attitude from IT teams to this subject. It can vary from IT teams doing some testing to IT doing zero testing and leaving the responsibility solely with the real users.
Before the first automation script is even built, TestAssist allows teams to quickly document and share the required business processes.
Any application in the full process can be captured, not just limited to Salesforce screens but does cover both the classic and lightning versions.
Simple markups and informational bubbles can be added to the business process documentation, all designed for ease of use by non-technical business people
Simple and intuitive UI, automatic capture, and scripted notes designed to help the tester.
Immediate test feedback to the required people Issues can either be triaged or defects can be raised in real time.
TestDrive is an automation tool that does not rely on programming and can be widely used by people with no technical skills. It has patented technology to adapt to change in the same way a user does.
Scripts are easily created and maintained. Thanks to A.I. these assets continue to work regardless of both underlying and the most visible changes.
Even if you have modified Salesforce with Lightning components, you can still test it automatically with TestDrive.
TestDrive is a vital part of an integrated suite of products that manage IT tasks, QA testing, User Acceptance Testing, resources, business process documentation, manual testing, automated testing, and creation of training materials with one simple goal. Ensure that application changes do not adversely affect business operations and can be rolled out as quickly and painlessly as possible.
Peter Cliffe, Global Solutions Quality Assurance Manager, Unilever UK Limited
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