Customer Stories

Carlsberg Marston’s smooths the path for SAP upgrades

The historic brewers deployed Original Software solutions to reduce the time and cost of ensuring a high quality, low risk SAP upgrade.

  • The company

    Formed from a Joint Venture between Carlsberg UK and Marston’s PLC, who are both shareholders, the Carlsberg Marston’s Brewing Company (CMBC) brings together two historic brewers with over 300 years of shared heritage and values, and a leading portfolio of international, national and regional beer brands.

  • The challenge

    To automate the capture of business processes needed to create high-quality tests and provide a test management framework to reduce the risk during SAP upgrades.

The result

…a great way to do a technical upgrade.

I would have no hesitation in recommending Original Software to other companies like ours. Two reasons, first of all your product is first class. Secondly, your people your account manager, your sales team, your trainers really add value to us and help us use the software and get the most out of it

Phil Court Head of Information Systems


Reduced project cost


Reduced project time

No bugs

Critical defects eliminated


SAP productivity increased

Delivered on time

Project deadlines met

The Challenge

The Carlsberg Marston’s Brewing Company (CMBC) was facing a tricky upgrade of SAP. Judy Doust, CMBC’s test manager, would be responsible for ensuring the system worked. The company had a complex SAP environment – comprising the finance, sales, production planning, and warehouse management modules – and a mountain of custom development. But Marston’s had no test scripts, and IT didn’t fully understand how the business used the applications. Faced with this challenging scenario, Judy wondered how she would successfully manage all the testing for this mission-critical upgrade in a demanding timescale.

Capturing information

Certainly, she knew the traditional way of capturing the information needed to create test scripts would be inadequate. To deploy analysts across CMBC’s sites to record the business processes by taking screenshots and typing up descriptions in Word would be too expensive, time-consuming, and disruptive to users. Clearly, the company needed software solutions to help it manage and control the testing function. Having purchased Original Software as the chosen vendor to help satisfy the new Quality Strategy for CMBC, Judy recognized that Original Software was the answer.

No programming

I’d worked with one of the industry’s leading software testing systems before,” she explains. “But the problem with most test systems is that you have to employ specialist programmers, which we just couldn’t justify. I wanted a solution that was easy to deploy
and use.

Judy DoustTest Manager

Proof of concept

Judy came across Original Software at an exhibition. After talking to its experts, she liked what she saw – how the software worked and the costs. So Original Software arranged to carry out a proof of concept for SAP. The application under test was CMBC’s telesales system. The project was a great success.

Quick and easy

“Both myself and the colleagues I brought in to evaluate the proof of concept were extremely impressed with Original Software’s test management software, Qualify AQM,” says Judy. “It’s extremely quick and easy to map project methodologies into the system. It’s intuitive to use, and the ability to hold all documents in a single area is a major benefit. It was exactly what we needed to manage our testing effectively.”

Capturing SAP business processes

However, it was Original Software’s TestAssist product to help Judy capture SAP business processes. “As part of the proof of concept, the consultants from Original Software showed us how we could automatically record transactions and processes from our SAP software. For the SAP Upgrade project, because we had no formal test scripts and were starting from scratch, we could see it would be an extremely powerful way of building a test library.”

Recording the users

CMBC contracted Capita to provide and execute a regression pack to test the impending SAP ECC6 upgrade. Judy needed to provide Capita with details of the transactions to be tested, so she immediately set to work using TestAssist. She carefully chose 100 users to help her capture all the day-to-day, period-end, and year-end processes that CMBC used. She remotely installed the software on each user’s PC overnight.

Automatic roll out

The recordings made by the users were automatically logged in Qualify AQM, where CMBC and Capita were able to see all the screens, inputs and sequences.

Prepping the scripts

CMBC had over 1,000 transactions fully recorded and ready for when Capita joined the project. Consequently, we could prep the scripts and data much more efficiently because we could see a step-by-step guide of how the business was using SAP and had screenshots of all the customised screens. It took a lot of ambiguity out of writing the test cases. It also meant we had a data set ready to go.”

Ben Williams Senior Test Manager, Capita

“…a great way to do a technical upgrade.”

Phil Court, Head of Information Systems at CMBC said: “I would recommend this as a great way to do a technical upgrade” It keeps costs down and allows business and project people to see what was happening before the upgrade and compare it to what is happening after the upgrade.

“This is where Original Software comes into its own as it records SAP transactions and allows you to customise how much of the process is recorded, as well as what is happening on screen and in the background. The result is a more detailed testing of SAP.” 

Raising quality standards

When the project is complete, Judy expects the team will run a regression pack every month. “Running the regression pack will help us to ensure the integrity of CMBC’s SAP systems and lower the risk of business disruption,” she says. However, this is not the only area where Original Software’s systems are helping CMBC. “Using Qualify AQM, we are building a robust test strategy,” explains Judy. “The tools are helping us focus on test evidence and put the quality strategy in place, which will ultimately lead to higher quality standards.”

At CMBC, the considerable cost and disruption of keeping core applications stable and up-to-date have now been dramatically reduced. IT can better support the business, and the business can focus on delivering results.

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