Triage test results
Whilst a full-time quality assurance team may correctly identify and raise defects, it is often preferred with users testing to distinguish between their issues raised and defects of the system, combined with a triage process to determine which issues should be promoted to defects.
Triaging results can avoid swamping development teams with incorrect or duplicated defect reports, making it easy for users to report what they find. Good evidence and audit trails of the test result are needed to be effective, and this requires complying and easy-to-use capture technology.
Things to consider
- Review feedback and issue reports.
- Examine the collected evidence.
- Update the central system with the new issue status
- Document and communicate defects to the product team.
- Ensure the central system is updated.
- Provide a feedback loop to users of issue status.
As with any testing process, not all phases need to be implemented within every project, but each should be considered to achieve the best possible outcome.
We are covering the whole approach to UAT in a step-by-step guide. You can read the next part, Review and Manage, or any of the other sections here:
Triage
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