Customer Success Manager

Overview

As a CSM for Original Software, you will play a pivotal role in ensuring our client’s success by helping them use our solutions to their full potential. You will be the primary point of contact and focus on building loyalty to ensure high levels of customer satisfaction and long-term client retention. You will keep them informed about the latest product developments, address issues and proactively identify additional opportunities to pass on to the sales team.

Responsibilities     

• Develop and maintain great customer relationships and foster customer loyalty.
• Understand the customers’ needs and help them achieve the desired outcomes using our platform.
• Educate clients on the wider benefits of the solutions
• Manage the onboarding process.
• Own the renewal process to ensure a high level of customer retention.
• Drive account expansion by identifying new areas of opportunity for our solutions base and pass to the sales team.

Experience and Skill Requirements

• A degree level education
• Two to three years prior experience in a CSM or Account Executive role
• Prior experience in a testing environment using no code/low code automation products.
• Articulate and able to communicate well both internally and externally with clients.
• Confident in proactively reaching out to clients and developing new contacts.
• Comfortable working in a rapidly moving, sometimes highly pressured environment.
• Autonomous yet have the capacity to work well in a team.

Location

This position reports to the Head of Customer Success and is based remotely. Some travel will be required for client visits, corporate meetings, and events.

Rewards

Competitive base salary, comprehensive benefits package including healthcare, dental, term life assurance, and simple IRA. Vacation 15 days rising to 20 in line with length of service.

About us

Original Software is a market leader in Software Testing and Quality Management solutions. We have been recognized by the most influential independent software quality analyst firms covering the application development lifecycle space.

We forge strong partnerships with our customers and work to ensure our solutions are a success within their businesses, generating ROI in weeks not months. We also offer test automation services within our Customer Success team to those accounts without the resources to develop their own test assets.

In joining the Customer Success team, you will be among a group of very driven high achievers who go ‘above and beyond’.  Every individual in our business makes a difference, has a voice and is valued for their contribution.

Interested? Then send a copy of your resume to [email protected] and tell us why you would be an asset to our organization.